Reviveflora

Return Policy

At Reviveflora, we want you to be completely satisfied with your purchase. This Return Policy outlines our procedures for returns, exchanges, and refunds.

Our Satisfaction Guarantee

We stand behind the quality of our plants and products. If you're not completely satisfied with your purchase, we're here to help make it right.

Return Period

You may return most items within 30 days of delivery for a full refund or exchange. However, please note that live plants have special considerations outlined below.

Returns for Live Plants

Due to the living nature of plants, special conditions apply:

  • Plants must be reported within 48 hours of delivery if they arrive damaged or in poor condition
  • Photos of the plant and packaging must be provided for quality assessment
  • We will replace damaged plants or issue a full refund at our discretion
  • Plants cannot be returned after 7 days due to natural care variations
  • Our plant experts may provide care guidance before processing a return

Returns for Accessories

Pots, tools, and other accessories may be returned within 30 days if:

  • Items are unused and in original condition
  • Original packaging is intact
  • All components and accessories are included
  • Items are not custom or personalized products

How to Initiate a Return

To start a return, please follow these steps:

  • Contact our customer service team via email or phone
  • Provide your order number and reason for return
  • Include photos if returning a damaged plant
  • Wait for return authorization and instructions
  • Ship items back using the provided return label

Refund Processing

Once we receive your return, we will:

  • Inspect the returned items within 3 business days
  • Process approved refunds to your original payment method
  • Send confirmation email once refund is initiated
  • Refunds typically appear within 5-10 business days

Exchanges

If you'd prefer an exchange instead of a refund, we're happy to help. Exchanges are subject to product availability and must be requested within the return period.

Shipping Costs

Shipping costs for returns:

  • Free return shipping for damaged or defective items
  • Customer responsible for return shipping on standard returns
  • Original shipping costs are non-refundable for standard returns
  • We provide prepaid return labels for damaged plant claims

Non-Returnable Items

The following items cannot be returned:

  • Plants after 7 days (except for quality issues)
  • Custom or personalized products
  • Opened soil or fertilizer products
  • Gift cards
  • Sale or clearance items marked as final sale

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you, including return shipping.

Questions?

If you have questions about returns or need assistance, please contact us:

  • Email: info@reviveflora.world
  • Phone: (213) 555-732
  • Address: 3656 Wilshire Boulevard, Los Angeles, United States

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 4:00 PM.